Trained as an architect, I am a product designer with a knack for creating intuitive design solutions that carefully balance the needs of the user, the business, and stakeholders.
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Trained as an architect, I am a product designer with a knack for creating intuitive design solutions that carefully balance the needs of the user, the business, and stakeholders.
Resume
Contact
Designing Union Member Management Software from the Ground Up
The administrators of the union had been using old and bare-boned software for member and job management. The agency I worked for was building them a brand new platform and wanted the design and functionality of the software to be driven by UX considerations.
Member Search Flow
First, I designed the member search flow. This required the ability to directly search for a member, filter the search, and sort the results. The results had to include a photo of the member, information that was searchable and directly corresponded to the search filters, and links to perform actions using that member's data.
My solution was to have each member result display as a slim card that could accommodate both a photo and condensed member information but also not take up too much space to allow for easy scrolling through the results. I created tags for the filterable member info that displays along the bottom of the card. To go to the members profile, you click on the card.
Member Profiles
The member profile had to include not only the member's personal information, but also their work history, accounting information, schooling, beneficiaries/contacts, and any miscellaneous documents related to them.
I designed each of those categories as tabs that the user could quickly switch back-and-forth between while the most critical member information and actions remain at the top.
For some of the tabs, I organized the data into tables for ease-of-use and legibility.
When someone with administrative privileges uses the platform, they are able to edit the information and data.
Tracking Member Education Status
The next flow is for schooling. Each member must complete a certain amount of classes in order to go from elevator 'Apprentice' to 'Mechanic.' The administrators need to be able to keep track of and edit the classes, instructors, and students. The instructors need to access the classes they teach and enter rosters and grades.
I again used tables to display the schooling data and included a search bar for the roster table so that users can quickly search and add students. Users can also make notes about each student and see profile photos of the students directly on each class page.
Adding a New Member
Administrators needed to be able to add new union members and manually fill out their information so that it can be stored in the system.
Third Party Access
Third party dispatchers need specific access to the platform in order to pull members from the 'out of work list' and send them to jobs.
I designed the dispatch flow as a simplified member search that, once an unemployed member gets selected, then goes to an auto-filled (with that member's information) dispatch form for printing and faxing.
Responsive Design
Because the IUEC Local 50 administrators, instructors, and dispatchers use both desktop computers and tablets, I made the designs responsive.
This is the member search and info flow for tablet screens. The same amount of information is displayed, but the tables are horizontally scrollable and the nav bar is now a modal accessed by a hamburger icon.